1. Find products

At the Mizutama Farm Tea Factory, you can search for products in a variety of ways.

・See recommended products!

2.Place an order

The following payment methods are available at Mizutama Farm Tea Factory.

●Credit card payment

● Mobile payment

3. Receipt (Delivery)

●At the time of ordering,
we will present the DHL shipping fee
(basic fee + fuel surcharge + emergency surcharge)
calculated from the combination of the delivery area classification and packaging weight
(total of product, enclosed items, and packaging materials).
Shipping charges and area divisions are based on DHL's description.

4. About returns and exchanges

About returned goods exchange
■ Please contact us within 8 days of product arrival.

・We will only exchange or collect unopened products.

●If the main body of the delivered product is extremely dirty, damaged, missing, or defective.
The following two items of information are required, so please specify them in your inquiry.

・Detailed explanation of the situation

・A photo showing the problem area, or a screenshot in the case of an application or software

●If the product is returned for personal reasons

・Please note that you are responsible for the return shipping fee.

・Also, please note that we cannot accept returns of perishable items.

5. Contact us

If you have any comments or questions,
We will use it to improve our products and services in the future.