Legal notice

shop's name
Mizutama Farm Tea Factory

distributor
Marushin Shibamoto Tea Co., Ltd.

Representative responsible person
Katsuyoshi Shibamoto

sales manager
Dai Ueda

location
1729-2 Katsumata, Makinohara City, Shizuoka Prefecture

mail address
info@mizutama-teafarm.com

home page
https://mizutama-teafarm.com

telephone number
0548-22-7775

Fax number
0548-22-7779

sales volume
Sales reception from 1 item

Selling price
displayed for each product

Ordering method
Online transaction using a shopping cart

payment method
●Credit card payment
VISA, MasterCard, JCB, AMERICAN EXPRESS

● Mobile payment
・Apple Pay
・Google Pay
・Shop Pay
・PayPal
・Amazon Pay

Delivery time
We generally ship within 3 days of receiving your order. (Excluding reserved items)
However, during holidays such as the year-end and New Year holidays, it will take time to ship.
If there is a delay in shipment due to inventory status, we will contact you by email.

Returns
Please contact us within 8 days of product arrival.
・We will only exchange or collect unopened products.

●If the main body of the delivered product is extremely dirty, damaged, missing, or defective.
The following two items of information are required, so please specify them in your inquiry.

・Detailed explanation of the situation
・A photo showing the problem area, or a screenshot in the case of an application or software

●If the product is returned for personal reasons
・Please note that you are responsible for the return shipping fee.
・Also, please note that we cannot accept returns of perishable items.