Shipping policy

◆ postage

■ Delivery fee outside Japan
At the time of ordering, we will present the DHL shipping fee (basic fee + fuel surcharge + emergency surcharge) calculated from the combination of the delivery area classification and packaging weight (total of product, enclosed items, and packaging materials). Shipping charges and area divisions are based on DHL's description.

■ Delivery time
We generally ship within 3 days of receiving your order. (Excluding reserved items)
However, during holidays such as the year-end and New Year holidays, it will take time to ship.
If there is a delay in shipment due to inventory status, we will contact you by email.

■Please note that we will not ship the product in the following cases.
・If the payment for the previous order has not been completed
(Please note that if there is no payment after one month, it will be canceled.)
・When we cannot confirm (by phone or email) when inquiring about the details of an order from us.